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    Service with a Smile

    Here at Lady Luck® Casino Vicksburg, service is a huge deal. “Service with a Smile” has become a mantra of ours. From helping the community with our Community Aces™ program to assisting our guests find their favorite slots on the casino floor, it shows itself in a variety of ways, and it’s what sets us apart. That kind of dedication empowers our staff, and our guests.

    But don’t just take our word for it! Our team members were happy to explain more about why “Service with a Smile” is so important, and what it means to them. We spoke with a handful of our staff members, and this is what they had to say:

    Bobby, Lead Server at Otis & Henry’s® Bar and Grill

    “Service with a Smile means making sure every guest is satisfied and happy, plain and simple.”

    Bobby knows a little bit about that as well! You can find him at Otis & Henry’s, making sure everyone is having a deliciously good time.

    Charmaine, our EVS Supervisor

    “Service with a Smile means two things: Happiness & Friendliness.”

    Simple, yet effective. Thanks, Charmaine!

    Candace, our Fan Club® Supervisor

    “Service with a Smile means making sure our guests are happy & satisfied. It also applies to the people I work with. It’s making sure I make them happy as well.”

    It’s a great point, too! Service with a Smile is making sure everyone is happy while they’re visiting, from our guests to our team members. Make sure you say hi to Candace the next time you’re at the Fan Club!

    Sharon, our Main Banker

    “Service with a Smile can mean a lot of things. Happy guests mean happy employees. If there is ever a problem with a guest, we want to make it right, and always with a smile.”

    Our team personifies “Service with a Smile” every day, so make sure you’re taking the time to chat with them while you’re visiting! See you soon!
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